CHALLENGE"We're generally the most expensive guy on the block," Malvern Instruments' VP Marketing Randy Byrne admits. So marketing was critical to educate and sell the scientists and chemists of the world on the true value of Malvern's offerings.Luckily, Malvern's prospects are "very much knowledge-based people. They crave knowledge." Unluckily, 90% of the prospects and customers were in locations on every continent far from Malvern's British headquarters."We needed to find a way, other than putting a scientist on a plane, to take tech info from our own scientists and deliver it directly to the growing global marketplace."While the marketing team relied in part on direct postal mail, email, and later webinars, each also had limitations (time zones, printing and mailing costs,...